In case that you’ve accidentally deleted one of your project or tasks, you can contact our support to ask for it to be restored. Please consider that we can do it only if:
You are subscribed to an Enterprise plan.
It was deleted less than 6 months ago.
The project or task will be restored exactly as it was when it was deleted.
How to contact support?
Send an email to [email protected] or start the support chat.
On working days, our support team is available between 9 a.m. and 6 p.m. (CEST - German time).
☝️Hint: On Thursday, our support chat is only available until 5 p.m. Please contact us by telephone in urgent cases after 5 p.m.
What is restored:
Projects
The project with:
Tags
Members
Milestones
Roles
Team
Activity Logs
Automations
Autopilot
Comments & Reactions
Files
Watchers
Tasks & related data
Time trackings
Deleted with the project → restored
Non deleted ones → migrated back to the restored project
☝️Important: Check the Billed TimeTracking exception
Tasks
The tasks with:
Subtasks
Lists
Tags
Dependencies
Assignments
Watchers
Time trackings
Deleted with the task → restored
Non deleted ones → migrated back to the restored project
☝️Important: Check the Billed TimeTracking exception
Activity Logs
Comments & Reactions
Files
Task Schedules on Planner
What is not restored:
Notifications
Billed time trackings exception
Billed time trackings don’t get deleted when a task is deleted.
Therefore its billed time trackings can later be modified or moved to another task.
In that case, once we restore the original task, those time trackings will be moved back to the original task as well.